NatWest Boxed · Senior Engineering Leader
Core banking platforms, customer onboarding and account services
Leading engineering teams that build the systems used to create, manage and change customer accounts and products.
- Operational governanceRapidly stabilised delivery across a greenfield banking domain with zero initial handover, restoring senior stakeholder alignment and eliminating delivery bottlenecks across 3 squads.
- Cross-divisional deliveryOrchestrated a high-profile customer integration between NatWest Main Bank and NatWest Boxed.
- Operational excellenceLed Genie-wide Pod Security Standards compliance and launched an automated Zendesk-to-Jira defect process.
- Capability buildingRolled out coaching and mentoring structures that make growth part of the delivery system.